-10% SUR TOUTES LES PREMIERES COMMANDES : BIENVENUE10 !

Returns and exchanges

You have 14 days from delivery to request a return. Specific conditions apply to prescription lenses made to your sight, as the equipment is personalised — full details below.

Real-life cases

Frame only (no prescription lenses)

Free return within 14 days of delivery. Item unworn, in its original packaging, with case and cleaning cloth. Refund within 15 days to your original payment method.

Full refund

Non-prescription sunglasses

Same conditions as a frame on its own. Return possible if the pair has not been worn and is sent back intact with all accessories.

Full refund

Prescription eyewear (custom lenses)

Lenses are made to measure from your prescription. They cannot be resold. If the frame does not suit you: the frame can be taken back, the lenses remain at your expense. Before returning, contact us: we first try a free adjustment at the Lyon boutique — often a simple tweak is enough.

Partial refund (frame only)

Order error or manufacturing defect

If the pair you receive has a defect, does not match your order, or there has been an error on our side: we cover everything in full, including return shipping, and remake your eyewear at no charge.

Full refund or free remake

Discomfort after a few days of wear

This is common when adapting to new lenses (especially progressives). Before any return, book a free appointment at the Lyon boutique: our optician will check the centring, adjust the temples and can adapt the correction if needed.

Free in-boutique adjustment before any return

How to make a return

  1. Contact our customer service by email or phone (04 22 91 95 87) to obtain a return number.
  2. Carefully repack the product in its original packaging, with all accessories.
  3. Send the parcel to the address provided. Return shipping at your expense, except in the case of an error on our part.
  4. On receipt and inspection, refund within 15 days to your original payment method.

Exchanges

Would you like to exchange for another model? Contact us with the details of your order. We guide you according to the availability of the new model and your situation (lenses or frame only).

Contact

For any question about returns, call us on 04 22 91 95 87 or use the Contact page. You can also drop in at the boutique, 41 rue de la Bourse, Lyon 2.