Our commitment
Our guarantees
Buying eyewear online should never feel like a leap in the dark. Here is everything we commit to so your purchase goes smoothly, from the first choice through to long-term aftercare.
Authentic frames
All our frames come directly from manufacturers or their official distributors. Original invoice and care booklet supplied.
Secure payment
Secure payment via Stripe: 3D Secure protocol. Your card details never pass through our servers and are encrypted end to end.
14-day returns
For any frame on its own or non-prescription sunglasses. Specific conditions apply to custom prescription lenses (see Returns page).
Optician advice before purchase
Our qualified optician checks your prescription, recommends the right lenses and answers all your questions by phone, email or in the boutique.
In-boutique fitting
Temple adjustment, centring check, comfort fitting — free for life on every pair bought from us, at our boutique in Lyon 2.
Aftercare follow-up
A question, a moment of discomfort, a small adjustment needed? We remain available long after your purchase — our work does not end at delivery.
After-sales service
Replacement of nose pads, screws, temples and soldering: we handle small repairs directly in the boutique. For larger repairs, we coordinate with the manufacturer.
Manufacturer warranty
All our frames carry the manufacturer's warranty (usually 2 years). We manage the entire claim procedure on your behalf in the event of a defect.
Personal data protected
GDPR-compliant. Your data is never sold. Prescriptions are hosted in France. Deletion on simple request.
A question before you buy?
Our optician is available by phone, email or in the boutique. No question is too small — better to ask before than after.