Privacy Policy

Data controller: OLIVIA BALM SAS (SIRET 935 100 776 00027), 41 rue de la Bourse, 69002 Lyon – 04 22 91 95 87 – contact@oliviabalm.com.

Your privacy is paramount to us. We undertake to protect your personal data and to respect your privacy. This privacy policy describes how we collect, use, store and protect your information.

Data collection

We collect personal information when you browse our site, create an account or make a purchase. This data may include your name, email address, postal address, telephone number, as well as payment information. We also use cookies to analyse the use of the site and improve your experience.

Use of data

The information collected is used to:

• Process your orders and manage your customer account.
• Improve our products and services.
• Provide you with a personalised experience.
• Inform you of our offers and news, where you have consented to receive such information.

Data protection

We implement state-of-the-art technical and organisational measures to ensure the security of your data against any unauthorised access, disclosure or alteration.

Data sharing

Your data is never sold to third parties. However, we may share your information with trusted partners as part of order management (for example, payment providers or delivery companies), subject to strict confidentiality agreements.

User rights

In accordance with applicable law, you have the right to access, rectify, object to and delete data concerning you. To exercise these rights, please contact us at the following address: contact@oliviabalm.com.

Cookies

Our site uses cookies to improve your browsing experience and analyse traffic. You can configure your browser to refuse cookies, but this may affect some site features.

Policy update

This privacy policy may be updated regularly. The version in force is the one published on our site on the date of consultation.